COVID-19 Response
The health and safety of our community is our top priority. Here is how we are responding to COVID-19.
Enhanced Cleaning Standards
- ✓ All hosts must follow enhanced cleaning protocols
- ✓ Properties are cleaned and disinfected between guests
- ✓ Use of EPA-approved disinfectants
- ✓ Focus on high-touch surfaces
Flexibility for Bookings
- ✓ Flexible cancellation policies remain in place
- ✓ Free cancellation for COVID-19 related reasons
- ✓ Extensions on credits and vouchers
- ✓ Support for extended stays if needed
Guest and Host Safety
- ✓ Social distancing guidelines in place
- ✓ Contactless check-in options available
- ✓ Masks and sanitizers recommended
- ✓ Health screening questions for guests
Support for Affected Users
If you or your host have been affected by COVID-19, please contact our support team. We are here to help and will work with you to find the best solution.
Latest Updates
We continue to monitor the situation and update our policies as needed. Please check this page for the latest information on our safety measures and booking policies.